Returns & Exchanges

At Helio Strap Pro, we want you to be fully satisfied with your tech accessories; therefore, we offer a 30-day return window for all items in their original packaging. Please ensure the product is in its original condition to qualify for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return.

• 2.
  Package Your Item

  Carefully place the Helio Strap Pro accessory and all original documentation inside the protective shipping box to prevent damage during transit.

• 3.
  Attach Shipping Label

  Print the prepaid shipping label provided via email and securely affix it to the outside of your return package.

• 4.
  Receive Your Refund

  Once our quality assurance team inspects the returned electronics, your refund will be processed to your original payment method within 5-7 business days.